Refund policy
Preloved Closet does not authenticate the clothing, accessories (belts, shoes, clothing) listed on this website and does not affiliate or claim any products. Handbags and wallets are Entrupy Verified.
We have a 10-day return policy, which means you have 7 working days to request a return only if the purchased item is faulty.
No returns or exchanges for Sale items.
There are no refunds available for a change of mind or if you are unsure of the size.
Please choose carefully, as we do not accept returns that do not meet our return guidelines.
All of our products are listed as preloved items and should be considered as such if not mentioned, even if original tags are attached.
Preloved Closet currently only accepts returns on items purchased within AUSTRALIA. Returns are limited to clothing and shoes ONLY. ALL handbags and other accessories are final sale.
* If you intend to return your purchase then we require that you notify us at info@prelovedcloset.com.au within ten (10) days of your order with details and the reasons for your return. We will then contact you to arrange your return.
* This returns policy is limited to full price products.
* If you purchased a clearance product, discounted product or sale product then you will only be able to receive a Refunded Credit. Please note that products that are discounted by fifty (50%) percent or more cannot be returned for a Refunded Credit or refund whatsoever.
* You must return your purchased product within seven (7) days of notifying us and getting the return approved to -
Preloved Closet
99 Warren Road, Smithfield NSW 2164 AU
* Preloved Closet will not be held responsible for your return until we have taken receipt of the delivery. We recommend you dispatch your item using a secure and reputable delivery service that includes parcel tracking to ensure it arrives safely. It is your responsibility to return your product to Preloved Closet within the required time frame. The products that do not satisfy the terms and conditions for return will be returned to you at your expense.
* If Preloved Closet is satisfied in its sole and absolute discretion that you meet all our terms and conditions then we will provide you with a Refunded Credit or refund. The Refunded Credit and refund will not include delivery costs and online payment gateway charges.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags if any, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@prelovedcloset.com.au.
Please note that returns will need to be sent to the following address: 99 Warren Road, Smithfield NSW 2164 AU
Items sent back to us without first requesting a return will not be accepted.
All return delivery to the Preloved Closet will be at the expense of the customer.
You can always contact us for any return question at info@prelovedcloset.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like items that are below AUD $100 are not returnable. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@prelovedcloset.com.au.