Shipping policy

Delivery in Australia:

Preloved Closet offers standard delivery Australia wide via Australia Post or DHL. We do ensure all parcels are 'sign on delivery'. If no-one is available to take delivery of your purchase, Australia Post and DHL will leave a card to enable you to pick-up your parcel from your local Post Office or DHL Service Center. Express delivery is available as an option at check-out for a standard cost of $25.00.

Delivery Australia wide:

Delivery Australia wide is free of charge for orders over $500 for standard size packages up to 2 kg (not oversized packages). Express Delivery is an option at check-out for a flat rate fee of $25. Please note bulky items can have a seperate postage fee which will be noted on the product page and must be selected at checkout.

Delivery – Generally:

Delivery time generally takes up to ten (10) working days from the date your payment is received. Preloved Closet makes every effort to deliver your purchases according to the estimated delivery times provided by Preloved Closet at checkout. However, we do not guarantee that we will deliver within this time frame. The estimated delivery times are in business days 8:00AM to 3:30PM (Monday to Friday) excluding Public holidays. Although every effort is made to ship your Order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us at info@prelovedcloset.com.au. Unless otherwise agreed by us, we will deliver your purchases to the address indicated on your Order Confirmation. Title and risk of loss to all Products will pass to you on delivery. Preloved Closet does not provide insurance on products purchased. If you require insurance please contact us at info@prelovedcloset.com.au prior to purchasing the product for us to provide you a quote.